| Message: | Mason, an old customer of hydraulic valves from the United States. In March this year, he was not satisfied with the quotation of one of our hydraulic valve blocks, which was nearly 7% higher than his target price, so he didn't place an order with AAK HYDRAULIC VALVE. Unexpectedly, he sent an email last week asking whether our quotation of hydraulic valve block in March was still valid. We replied that you were our old customer and the price must be valid. Mason also frankly told us that there was a problem with the hydraulic valve blocks he purchased, which made him very headache now.
After communication, we learned that there were no problems in the preliminary test and shipment inspection on the hydraulic valve blocks produced by his previous hydraulic valve manufacturer. In the recent month, users had gradually reported that after setting up and debugging, the surface of the hydraulic valve block fell off paint, rusted, and even there was pollution inside the hydraulic system. Nearly 60% of the 300 hydraulic valve blocks purchased had this situation, and only 40% were still on sale. His boss found something wrong and suspended the sale of the remaining products. The hydraulic valve manufacturer believed that this was caused by the improper use of the hydraulic valve block by the user, and was only willing to replenish 10% of goods to solve this problem. His boss asked him to find a qualified hydraulic valve block supplier as soon as possible.
Because the use scenario of this hydraulic valve block was special, Mason knew that AAK HYDRAULIC VALVE could solve this problem, but his did not have authority to pay a 7% higher price. He contacted no less than 10 hydraulic valve manufacturers, and only 3 of them replied. They could solve the paint falling and rust spots on the surface of the hydraulic valve block, but the internal pollution could not be 100% avoided because they did not know the user's operation. The remaining hydraulic valve manufacturers did not give any reply at all.
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