| Message: | Patrick, an old customer in the Netherlands, used to buy our hydraulic cartridge valves. In the first half of the year, he purchased a batch of hydraulic valve blocks from another hydraulic valve manufacturer, but he had received a strange complaint from users in recent weeks. The hydraulic oil deteriorated suddenly. After stopping the machine to check the hydraulic oil, it was found that there were small iron filings inside the oil. After disassembling the whole hydraulic valve, it was found that the valve spool also showed signs of wear. The customer judged that there were iron filings in this batch of hydraulic valve blocks.
Patrick discussed with the hydraulic valve block manufacturer about how to deal with this quality complaint. The manufacturer replied that it was the problem of hydraulic oil, not the hydraulic valve block. So this problem was stuck here. Patrick emailed me and asked if I knew this hydraulic valve block manufacturer and whether I could mediate and solve the problem.
When I received the drawings of the hydraulic valve block purchased by Patrick this time, I felt that the iron filings probably came from the hydraulic valve block, because the intersecting processing channels of this hydraulic valve block were complex. With Patrick's appeal, I went to the hydraulic valve block factory. The overall feeling of the factory was still good, but the cleaning process before hydraulic valve block packaging did not accord with the process and details in my mind.
When I came back, I emailed Patrick. The manufacturer should understand that the problem of iron filings lay with them. However, according to the current iron filings removal process in this factory, even if replenishment, it was difficult to completely avoid iron filings. So he didn't want to reproduce and couldn't solve the problem, he had to perfunctory your demands.
Patrick didn't reply to my email for 2 days. When I asked him what else he needed me to do in this matter, he said that he had a big headache these 2 days. |
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